Network Operations Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee Data Dog dashboards and network monitoring systems, analyze alerts, and identify root causes.

• Assess network health, performance metrics, and capacity trends to pinpoint and address degradations.

• Develop and enhance Data Dog dashboards, alerts, and monitoring systems.

• Troubleshoot and rectify network problems involving firewalls, wireless connectivity, and circuit outages using CLI, vendor controllers, and monitoring data.

• Manage ServiceNow incidents and requests from start to finish, ensuring detailed technical documentation.

• Engage in P1/P0 major-incident conference calls and implement diagnostic and remediation procedures.

• Elevate issues to vendors, carriers, or senior engineers, coordinating communication until resolution.

• Diagnose and maintain Palo Alto Networks firewalls with Strata.

• Provide support and troubleshooting for the Ruckus R1 wireless environment.

• Address issues with switches, routers, firewalls, and wireless controllers from multiple vendors.

• Ensure high-performance pipelines for large-scale data ingress and egress.

• Offer network support in critical facilities, considering constraints related to power, cooling, and structured cabling.

• Monitor and stabilize newly implemented infrastructure during hypercare and site/network acceptance phases.

• Execute Method of Procedures (MOPs) for the installation, staging, and upgrading of firewalls, core switches, wireless access points, and UPS systems.

• Submit and implement ServiceNow changes while documenting processes and outcomes.

• Utilize and enhance runbooks, configuration baselines, and troubleshooting guides.

⛳️ Requirements

• Minimum of 4 years of practical network engineering or NOC engineering experience in a high-availability enterprise setting.

• Extensive hands-on experience in configuring and troubleshooting network devices from multiple vendors using CLI and cloud-managed controllers.

• Proficiency in working with Palo Alto Networks firewalls.

• Competence with Data Dog or a similar network/infrastructure monitoring and alerting platform.

• Experience in building dashboards, fine-tuning alerts, and leveraging telemetry for troubleshooting purposes.

• Hands-on experience with ServiceNow or an equivalent ITSM platform for managing tickets, changes, and problems.

• Capability to independently diagnose and resolve intricate network issues under time constraints.

• Strong written communication skills for documenting ticket notes, incident updates, and shift transitions.

• Familiarity with scripting or automation tools such as Python or Ansible is preferred.

• Working knowledge of BGP peering, OSPF, EVPN-VXLAN, and stateful firewall policies is preferred.

• Experience in data center, fleet, mission-critical, autonomous, or high-technology environments is preferred.

• Background as an embedded contractor or through an MSP relationship is preferred.

• Bachelor’s degree in Computer Engineering, Electrical Engineering, Computer Science, or equivalent practical experience is preferred.

• Certifications like PCNSA/PCNSE, CCNA/CCNP, CWNA, or ITIL Foundation are highly advantageous.

• Must be legally authorized to work in the United States.

• Must indicate whether employment visa sponsorship is required now or in the future.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and certifications.

• Flexible work arrangements and remote work options.