Network Operations Center L1

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee alerts for networks, servers, and applications utilizing NOC monitoring tools (e.g., SolarWinds, Nagios, Zabbix, Splunk)

• Log, identify, and prioritize incidents and service requests in accordance with established protocols

• Conduct initial troubleshooting for issues related to networks, systems, and applications

• Escalate unresolved matters to NOC Level 2/3 or the relevant engineering teams following escalation guidelines

• Generate, update, and maintain incident tickets with precise documentation of actions taken

• Relay incident status and resolution updates to stakeholders and end users

• Adhere to standard operating procedures (SOPs), runbooks, and incident management workflows

• Supervise backup jobs, system health checks, and scheduled maintenance tasks

• Engage in shift-based work, including nights, weekends, and holidays as necessary

• Contribute to ongoing process enhancement by recognizing recurring issues and knowledge deficiencies

• Develop knowledge base resources and train L1 Technicians

• Comply with KPIs set by the NOC ASM

⛳️ Requirements

• Associate or Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equivalent experience)

• Fundamental understanding of networking principles (TCP/IP, DNS, DHCP, VPN)

• Basic familiarity with incident management and ticketing systems

• Strong analytical and problem-solving capabilities

• Excellent verbal and written communication skills

• Capacity to thrive in a dynamic, 24/7 operational setting

🏝️ Benefits

• Competitive compensation and benefits package

• Opportunities for training, career advancement, and global experience

• A collaborative and supportive team environment