Network Engineer II, Optical

This is a fully remote position, open to applicants in United States.

📋 Description

• Responsible for design planning, record creation, and capacity fulfillment across the U.S. and Canadian networks.

• Collaborate with Project Managers to efficiently deliver service requirements to clients.

• Engage in communication and teamwork with internal customers and departments regarding capacity fulfillment updates.

• Oversee workload management, pinpoint critical issues, and prioritize daily tasks.

• Address and resolve obstacles and roadblocks in order flow to ensure deadlines are met.

• Take part in operations-related initiatives and assist with customer or network escalations.

• Design DWDM networks in alignment with Network Architecture standards and to accommodate future growth for networks and customers.

• Implement DWDM wave circuit designs for the core of the network.

• Create Engineering Design Packages for Operations staff.

• Provide timely updates to project managers and leadership regarding service deliverables and deadlines.

• Review capacity requests and clarify design-related questions with relevant departments.

• Maintain customer commitments and deadlines within the Zayo Salesforce or its successor system.

• Assist field operations in resolving provisioning issues and verify technical information.

• Open, forecast, and manage budgets based on service commitments.

• Obtain optical vendor quotes, order equipment, relocate equipment from inventory to the field, and draft scopes of work for installations.

• Manage the escalation process as required.

⛳️ Requirements

• Capable of meeting strict deadlines, managing multiple unpredictable tasks, and effectively resolving customer conflicts.

• Strong verbal and written communication abilities.

• Proficient with Microsoft Office or Google applications and project management software.

• Ability to apply logical reasoning to identify problems, gather data, establish facts, and draw sound conclusions.

• Familiar with optical systems such as Fuji, Adva, Ciena, Cisco, Infinera, and Nokia.

• Knowledge of Salesforce, ServiceNow, Sitetracker equivalents, and telecom inventory management systems.

• Familiarity with Metasolv is an advantage.

• Working knowledge of optical systems and signal-flow designs through fixed or flex-grid networks utilizing ROADM technology.

• Bachelor’s degree in a technical field or equivalent education, training, and/or experience.

• At least three years of experience in telecommunications and/or data networking.

• Relevant experience in Project Coordination within the Telecommunications sector.

• Candidates must be authorized to work in the United States on a full-time basis.

• This position does not qualify for employer-sponsored work authorization, including OPT, TN, H1B, or any other work visa, now or in the future.

🏝️ Benefits

• Non-sales positions may qualify for participation in a discretionary annual incentive program.

• Health insurance coverage.

• Life insurance options.

• Disability retirement plans available.

• Paid time off benefits.

• Comprehensive Health, Dental & Vision Insurance.

• Retirement 401(k) Savings Plan.

• Generous paid time off policy, including paid parental leave.