Network Engineer

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Implement, support, and optimize company LAN, WAN, wireless, remote-access, and Cato SD-WAN environments, which include switches, firewalls, Meraki wireless access points, load balancers, and associated network services.

• Administer and troubleshoot Cato SD-WAN connectivity, VPN, and ZTNA access for both site-to-site and remote-user connectivity, including Azure-connected workloads where applicable.

• Monitor network health, availability, traffic patterns, and user experience; analyze incidents and recurring issues to determine root causes and prevent systemic problems.

• Support Meraki wireless operations and lifecycle activities, which involve troubleshooting Wi-Fi issues at sites, validating performance, and assisting with the planning of access point refresh and replacement.

• Plan and execute infrastructure upgrades, maintenance, and change activities, including firmware updates, hardware refreshes, configuration changes, validation testing, and rollback preparations.

• Maintain precise network documentation, diagrams, standards, runbooks, and site packs to ensure environments can be effectively supported by engineers and on-call staff.

• Act as a technical resource for escalated network issues and collaborate with internal teams, carriers, hardware/software vendors, and security stakeholders to resolve complex problems.

• Support network security and policy enforcement by managing secure access, logging, posture-aware controls, and least-privilege connectivity patterns for infrastructure and application access.

• Provide timely status updates, maintain assignment records, adhere to established standards and procedures, and support after-hours maintenance, occasional on-call coverage, or incident response as needed.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

• Over 2 years of experience in supporting enterprise networking, encompassing routing, switching, wireless, firewalls, VLANs, VPN, TCP/IP, DNS, DHCP, monitoring tools, and network topologies.

• Practical experience with Cisco networking platforms and Meraki wireless environments.

• Familiarity with Fortinet firewalls and load-balancing technologies is preferred.

• Experience with Cato SD-WAN and modern remote-access architectures is preferred.

• Previous experience working with voice or contact center platforms such as Five9 or RingCentral is preferred.

• Strong understanding of WAN technologies, advanced network principles, and internet architecture.

• CCNA or CompTIA Network+ certification is preferred.

• Excellent analytical, troubleshooting, and problem-resolution skills.

• Ability to manage multiple priorities and work proficiently in a fast-paced environment.

• Strong written and verbal communication skills, with the ability to collaborate effectively across both technical and non-technical teams.

• Self-motivated, disciplined, and capable of working independently while positively contributing to team outcomes.

• Strong customer service mindset and professionalism, even under pressure.

• Attention to detail, discipline in documentation, and a commitment to follow-up and continuous improvement.

• Ability to utilize AI tools for troubleshooting, root cause analysis, documentation, and infrastructure planning.

🏝️ Benefits

• 401(k) and employer matching

• Life Insurance

• Health, Dental, Vision Insurance

• Short- & Long-Term Disability

• Paid Time Off (PTO)

• Employee Assistance Program

• Paid Parental Leave

• Employee Wellness Program

• Paid Holidays

• Employee Recognition Programs

• Flexible Spending Account (FSA)

• Tuition Reimbursement

• Health Savings Account (HSA)

• Overtime, Differential & Bonus Pay