Needs Assessment Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Acts as the subject matter expert for all workflows related to the designated line(s) of business.

• Collaborates with the Training Team and/or Supervisors to set up the training schedule.

• Aids in the development and upkeep of training materials.

• Conducts training for all new hires and supports ongoing training initiatives for current team members.

• Provides timely feedback to leadership regarding training achievements and areas needing improvement for both new hires and existing team members.

• Oversees Lead Quality Management for the entire team, ensuring that all leads are addressed promptly and scheduling opportunities are handled effectively.

• Reviews Call Detail information daily to guarantee that LQM is optimized for scheduling opportunities.

• Responsible for generating all daily reports, including telephonic data, call documentation, and lead status, to be presented to leadership.

• Assists the team with call handling, dedicating up to 50% of time to this task.

• Supports ancillary tasks as directed by the supervisor.

• Navigates Veteran initiatives as relevant to the line of business.

• Assists with escalated calls.

⛳️ Requirements

• High School Diploma or GED is required.

• A minimum of 6 months as a top-performing team member.

• Consistently met defined KPIs for the last 6 months of employment.

• No disciplinary actions within the last year of employment.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Flexible Spending Accounts.

• Life Insurance.

• Paid Time Off.

• 401(k) with Company Match.

• Tuition Reimbursement.

• Employee Recognition Programs.

• Referral Bonus opportunities.

• And More!