National Technical Support

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Execute installations, inspections, verification, corrective maintenance, and preventive maintenance for products.

• Provide advanced field service support for platforms and software.

• Analyze technical data, identify trends, and manage escalated cases.

• Maintain and present technical records and documentation in compliance with regulatory standards.

• Address product issues through comprehensive analysis and engineering knowledge.

• Oversee team schedules to ensure effective resource allocation for installation, service, and preventive maintenance tasks.

• Fulfill or surpass customer expectations through adept customer management and technical skills.

• Manage customer complaints and coordinate with relevant authorities or departments.

• Foster continuous technical skill enhancement of regional service teams.

• Provide insights to Product Support Engineers for product and process enhancements.

• Lead the introduction of new products via customer soft-launch initiatives.

• Engage in the development and delivery of technical training.

• Coordinate expert company resources for installation or service operations.

• Take part in special projects.

• Complete required company and product training to maintain certification.

• Conduct Remote Performance Reviews.

• Offer escalated-case troubleshooting and remote regional support.

• Mentor the team and evaluate individual and team performance.

• Travel domestically around 50% of the time.

⛳️ Requirements

• Must be located in the Mountain or Pacific time zone.

• Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or Information Management.

• One year of experience in engineering or field service-related roles involving medical devices.

• One year of experience with medical linear accelerators or microwave RF systems and computer networks.

• One year of experience applying electrical, mechanical, and biomedical engineering principles to troubleshooting without complete technical documentation.

• One year of experience using test equipment and hand tools, such as oscilloscopes and multimeters.

• Capability to complete company and product training to maintain certification.

• Willingness to travel domestically 50% of the time.

• Covid-19 vaccination, including any required booster(s), is mandatory if the role necessitates onsite presence at Brainlab customer locations, subject to legally permissible exemptions.

• Must be legally authorized to work in the United States; Brainlab participates in E-Verify.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Life insurance.

• Long-term disability (LTD) insurance.

• Short-term disability (STD) insurance.

• Matching 401(k) benefits.

• Business casual work environment.

• Competitive compensation package.