National Sales Manager – Service Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement national sales strategies aimed at surpassing revenue targets and achieving funnel growth goals.

• Take ownership of new business revenue objectives, funnel creation, opportunity development, and conversion metrics.

• Generate a robust pipeline through organized outbound prospecting, targeted account planning, reactivation of dormant accounts, competitive displacement, and whitespace exploration.

• Convert customer requirements, market trends, competitive gaps, and Tektronix service capabilities into effective growth initiatives.

• Collaborate with account teams, service operations, customer success, and retention leadership to define growth opportunities that align with customer needs.

• Function as a working manager, responsible for both personal quotas and overall team performance and quotas.

• Lead by example through direct prospecting, customer meetings, funnel creation, and support for complex deals.

• Exemplify strong opportunity-creation habits, including disciplined outreach, qualification, discovery, value propositioning, and follow-through.

• Harmonize individual contributions with team leadership during the build and scale phase.

• Mentor sellers on generating a pipeline in a low-lead environment.

• Assist the team in identifying expansion opportunities within existing accounts while ensuring alignment with retention-focused customer relationships.

• Recruit, nurture, and retain exceptional service sales talent.

• Set clear S.M.A.R.T. expectations regarding activity, pipeline creation, funnel health, conversion rates, and revenue performance.

• Guide the team on strategic prospecting, pipeline management, and customer engagement techniques.

• Foster a culture of accountability, urgency, customer-centricity, and ongoing improvement.

• Implement and expand structured prospecting, qualification, and pipeline management processes throughout the team.

• Promote the adoption of Ralliant Business System (RBS) tools, daily management practices, and problem-solving methodologies.

• Create repeatable and scalable sales processes despite limited lead generation resources.

• Ensure accurate CRM management, funnel reviews, stage progression, next-step diligence, and reliable forecasting.

• Collaborate with commercial operations and leadership to enhance visibility into growth activities, funnel health, conversion rates, and expansion revenue.

• Excel in a dynamic environment where priorities and expectations change rapidly.

• Adapt leadership and management styles swiftly based on business needs, team maturity, and market conditions.

• Establish and maintain executive-level relationships with strategic customers and partners.

• Serve as a point of escalation for customer issues, service challenges, and complex deal support.

• Collaborate cross-functionally with Operations and Service teams to ensure customer satisfaction and retention.

• Begin with no pre-existing book of business—drive growth through acquiring new customers.

• Be willing to engage in administrative and tactical tasks initially to expedite execution.

• Work alongside leadership to gradually delegate operational responsibilities as the team expands.

⛳️ Requirements

• Proven track record in leading national or multi-regional sales teams.

• History of consistently exceeding revenue goals and driving above-market growth.

• Experience in owning team quotas and fostering collective performance.

• Demonstrated ability to meet individual quota expectations.

• Capability to lead and develop a team concurrently.

• Comfortable working in a lean environment where leaders actively participate with the team.

• Highly organized and process-oriented in areas of prospecting, pipeline development, and funnel management.

• Experience in constructing and scaling prospecting strategies in low-lead settings.

• Ability to educate and replicate processes across the team.

• Proven success in fast-paced environments with shifting expectations.

• Strong aptitude for quickly adjusting leadership style and execution strategies.

• Excellent ability to build executive-level customer relationships and navigate complex service sales cycles.

• Comfort in managing customer escalations and resolution processes.

• Ability to comprehend and articulate industry trends and service-based value propositions.

• Experience in high-tech, industrial services, or technical solution sales environments.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Paid time off

• Flexible working hours