National Account Project Manager

📋 Description

• Oversee 450–550 national account projects from the initial order intake through to final installation and closure.

• Analyze and interpret architectural drawings and specifications to determine necessary products and ensure adherence to project requirements.

• Input and manage orders in D365 (Dynamics 365), which includes releasing orders to the factory and procuring Class 2 parts for distributor orders.

• Collaborate with the Credit department to resolve credit holds and facilitate prompt order processing.

• Act as the main point of contact for customers, providing status updates, collecting installation dates, and addressing inquiries.

• Work alongside internal branch offices to ensure smooth project execution by providing comprehensive project files, detailed documentation, and clear installation guidelines.

• Monitor the status of each project using a centralized tracking system; keep accurate and current project information, including order status, shipping dates, installation dates, issues, and next steps.

• Actively follow up on projects to guarantee timely shipment and installation; if delays occur, gather necessary information and implement corrective measures to bring the project back on schedule.

• Partner with the Contracts team to secure signed agreements and collaborate with Billing to ensure precise and prompt invoicing.

• Quickly and appropriately escalate issues using Microsoft Teams and phone calls (preferred) instead of relying solely on email.

• Engage in cross-functional communication with Factory, Operations, Distribution, and Service teams to address delays or quality concerns.

• Provide regular updates to account leadership on project health, risks, and recovery strategies.

• Maintain documentation and audit trails for project decisions, modifications, and approvals.

• Promote continuous improvement by identifying process inefficiencies and offering ideas to enhance efficiency and on-time performance.

⛳️ Requirements

• 2-3+ years of experience in project management or account management within manufacturing, distribution, or construction sectors; experience with Auto doors/access controls or similar products is highly advantageous.

• Proficient in Microsoft Dynamics 365 (D365) or comparable ERP systems.

• Strong familiarity with Microsoft Teams, Outlook, and Excel.

• Proven capability to manage a substantial volume of projects (400+ annually).

• Exceptional customer-facing skills with the ability to build credibility and trust with national accounts.

• Strong problem-solving abilities and meticulous attention to detail.

• Demonstrated effectiveness in escalating issues and driving cross-functional resolutions.

• Comfortable operating in a fast-paced setting and adjusting to shifting priorities.

🏝️ Benefits

• Health, dental, and vision insurance coverage, supporting you to “be safe, be healthy.”

• Unlimited Paid Time Off.

• A commitment to your future with a 401K plan that currently offers a 6% company match and no vesting period.

• Health Savings Accounts – Tax-advantaged savings accounts for healthcare expenses.

• Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses.

• Disability Insurance – Short-Term and Long-Term coverage, funded by Allegion, providing income replacement for illness or injury.

• Life Insurance – Term life coverage with the option for supplemental coverage purchase.

• Tuition Reimbursement.

• Voluntary Wellness Program – Complete wellness activities to earn monetary rewards.

• Employee Discounts through Perks at Work.

• Community involvement opportunities to give back, allowing you to “serve others, not yourself.”

• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching.