National Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate as part of a motivated and dynamic sales team to advance the organization's sales objectives.

• Act as the primary point of contact for technical and business inquiries concerning assigned or potential customers.

• Consistently engage with customers whose brands align with our capabilities and strategic capacity.

• Create a ‘hit list’ of innovative products that fulfill customer needs.

• Foster synergies that capture vital data for sharing with the wider retail sales team.

• Coordinate with all relevant internal departments to navigate the onboarding process for new products or expanded categories.

• Confirm the effective execution of supply chain processes by liaising with external customers and the internal supply chain team.

• Ensure appropriate strategies for planning and managing inventories of raw materials and finished goods.

• Partner with the Demand Planning and CPFR teams on forecast validation to meet internal requirements and collaborate with customer replenishment teams as necessary.

• Provide continual analysis of customer performance compared to the previous year, the plan, and the current forecast when applicable.

• Collaborate with the retail sales team to generate weekly, monthly, quarterly, and annual sales forecasts and assist in developing the annual sales budget.

• Review Key Performance Indicators and offer feedback or corrective action suggestions as needed.

• Establish, nurture, and maintain business relationships with current and potential customers.

• Investigate sources for identifying prospective customers and compile essential information to gauge their potential.

• Take an active role in comprehending essential requirements and legal language for formulating customer supply agreements.

• Communicate and coordinate sales activities with marketing, sales management, finance, operations, logistics, and technical services as needed.

• Accelerate the resolution of customer issues by collaborating effectively with internal and external team members.

• Collaborate with our team to create a competitive landscape summary that highlights advantages and potential gaps that could enhance sales if addressed.

• Analyze historical and current shipping data to formulate strategies that enhance business planning.

• Identify market trends within the entire category to stay updated on developments.

• Cultivate and sustain positive relationships with customers to build trust and understanding.

• Take charge of budgeting and forecasting, including variance analysis.

• Provide management with verbal and written reports on customer needs, issues, interests, competitive activities, and potential for new products or sales opportunities.

⛳️ Requirements

• A Bachelor’s degree in business or a related field is preferred.

• A minimum of five (5) years of progressive commercial experience with a CPG company or retailer is required.

• Experience and knowledge of supply chain and manufacturing operations are essential.

• Experience with Private Label is mandatory.

• Exceptional sales and negotiation skills.

• Must exhibit outstanding problem-solving capabilities and a results-oriented mindset.

• Ability to work independently as well as part of a team, with excellent communication skills.

• Strong organizational, time management, and project management skills.

• Curiosity—Ability to analyze and comprehend financial information related to costing, operations, P&L modeling, and forecasting.

• Willingness to travel for on-site customer and team meetings as required, with travel averaging 25%—40% of the time, potentially exceeding 50% at times.

🏝️ Benefits

• Medical/Dental/Vision Insurance

• Life and AD&D Insurance

• Short-term disability and long-term disability

• RSP Match

• 3 Weeks of Vacation (Pro-rated when starting)

• 5 Paid Sick Days & 2 Paid Floater days

• Well-being Benefit Discount and Total Reward Programs