National Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Overseeing and enhancing the current HSL Plexus customer portfolio.

• Serving as the primary commercial liaison for customer development and account expansion.

• Fostering strong relationships with senior customer stakeholders, operational teams, compliance teams, estates teams, and procurement contacts.

• Conducting regular review meetings with customers to evaluate system performance, customer satisfaction, and upcoming opportunities.

• Discovering avenues to broaden the use of Plexus technology across additional locations, buildings, monitoring points, divisions, and regions.

• Assisting customers in transitioning from initial installations or pilot programs to larger rollouts.

• Developing structured account plans for key customers, which include stakeholder maps, growth opportunities, risks, and next steps.

• Collaborating with HSL Compliance Account Managers, Regional Directors, and group companies to pinpoint suitable Plexus opportunities.

• Participating in customer meetings to articulate the Plexus solution and showcase its commercial, operational, and compliance advantages.

• Coordinating with technical, operational, customer support, and compliance teams to effectively manage customer requirements.

• Keeping precise CRM records, account plans, customer activities, pipeline data, and growth projections.

• Identifying prospects for customer case studies, testimonials, and reference sites.

• Traveling nationally to participate in meetings with customers and internal stakeholders.

⛳️ Requirements

• Experience in managing and developing existing B2B customer accounts.

• A demonstrated ability to recognize account growth, upselling, cross-selling, or broader rollout opportunities.

• Background in a technical, compliance, water hygiene, facilities management, SaaS, IoT, or service-oriented environment would be beneficial.

• Strong commercial insight and a customer-centric approach.

• Confidence in building relationships with operational and senior-level stakeholders.

• Capability to articulate technical solutions clearly and practically.

• Experience in conducting customer reviews and formulating structured account plans.

• Excellent organization, planning, and CRM management skills.

• A proactive, professional, and self-driven attitude.

• Ability to collaborate effectively across multiple internal teams.

• Willingness to travel throughout the UK.

• A valid UK driving license.

🏝️ Benefits

• Company car.

• Annual performance bonus from the company.

• Hybrid and field-based working opportunities.

• Comprehensive training and clear career advancement pathways.

• 22+ days of annual leave in addition to bank holidays.

• Company pension scheme and sick pay benefits.

• Free eye tests every two years.

• Access to Kinhub for wellness and financial support.

• Discounts with hundreds of retailers through Reward Gateway.