N3 Workplace Engineer

This is a fully remote position, open to applicants in Morocco.

📋 Description

• Serve as the primary local contact for the AMC service for AECs, nurturing the relationship between the service and its users.

• Maintain an in-depth technical understanding of workstations, their architecture, and the service’s technical protocols.

• Manage incidents in both French and English.

• Connect and collaborate with N1, N2, and N3 support teams.

• Qualify, coordinate, analyze, and reproduce AMC incidents effectively.

• Develop and update knowledge articles, guides, and technical procedures.

• Draft communications for users to keep them informed.

• Facilitate communication and coordination for testing system and application updates (Ring0, Ring1, etc.).

• Monitor changes meticulously.

• Evaluate requirements, suggest areas for enhancement, and contribute to ongoing improvements.

• Engage in handover and monitoring workshops between the project team and RUN teams.

• Review, amend, and redesign existing documentation as necessary.

• Establish decision trees, assignment groups, and incident escalation procedures.

• Provide support for application remediation, release management, version upgrades, and operating system modifications.

• Utilize and coordinate essential tools and stakeholders, particularly GotoAssist.

⛳️ Requirements

• Familiarity with and experience in Workplace projects.

• Proficiency in English communication, both written and verbal (B2/C1 level).

• Knowledge of scripting languages such as PowerShell and Command Prompt.

• Ability to perform reverse engineering tasks.

• Understanding of Windows Registry and other Windows system-related topics.

• Experience in configuring and managing Microsoft Intune.

• Proficient in using remote administration tools (SCCM, GotoAssist, RemoteHelp).

• Knowledge of configuring security policies and user/computer settings via CSP.

🏝️ Benefits

• Employees have the flexibility to work remotely.