MySQL Database Administrator – 24/7 Support

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver operational support for MySQL databases within a delegated/managed services framework, encompassing both production and non-production environments.

• Take ownership of all database-related incidents via the assigned ticketing, monitoring, and communication platforms, ensuring round-the-clock coverage (24/7 for production).

• Diagnose and resolve incidents, including challenges related to:

• - database availability

• - data replication

• - performance and overall system functionality

• Adhere to applicable service levels (SLAs), including response and resolution times based on incident severity.

• Provide support for non-production environments during business hours, including monitoring and managing operational requests.

• Execute specialized interventions upon request, such as:

• - installation and upgrades of MySQL databases

• - application of patches

• - configuration adjustments

• - database migrations or enhancements

• Offer technical database expertise to internal teams.

• Uphold service levels in line with contractual obligations, ensuring traceability, intervention tracking, and compliance with established procedures.

⛳️ Requirements

• Extensive experience in MySQL administration within production settings.

• Capability to function in critical environments with stringent SLAs.

• Background in operational support and incident management.

• Proficiency in the following areas:

• - MySQL replication

• - Backup and recovery processes

• - Performance and availability optimization

• Ability to perform in a support capacity (not in a development role).

• Willingness to be available for 24/7 on-call duties.

• Capacity to respond to a critical incident within 15 minutes.

• Proficient in French (both spoken and written).

• Ability to work in a setting that adheres to government security protocols, which includes:

• - Holding or being eligible to obtain a valid security clearance/attestation

• - Mandatory participation in information security training

• - Compliance with confidentiality standards and signing of necessary agreements.

🏝️ Benefits

• Option for remote work and flexibility to meet family commitments.

• An entrepreneurial culture that fosters creativity and innovation.

• Flexible working hours (based on the employment agreement).

• Sick leave and time off for family-related events.

• Provision of appropriate IT equipment.

• A rewarding and motivating work environment.

• Engagement in social and environmental initiatives.

• Opportunities for on-the-job learning and training programs.

• Career advancement prospects.