Multilingual Customer Advisor

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Address customer inquiries via phone, email, or chat.

• Handle questions, complaints, and requests for information.

• Ensure customer files are monitored and updated regularly.

• Provide appropriate solutions and foster customer loyalty.

• Adhere to internal procedures and quality standards.

• Redirect complex inquiries to the appropriate departments.

⛳️ Requirements

• Proficiency at level C1 or native in German OR Italian OR Polish OR French OR Dutch (Mandatory).

• Intermediate English level, B2 minimum (Required).

• Availability to work on a rotating schedule: 5 days a week, 2 days off, with flexible hours, including some Saturdays and Sundays (Mandatory).

• Must reside in Portugal and be willing to work remotely.

• High school diploma or equivalent is required (Required).

• Commitment to a minimum duration of 6 months (Mandatory).

• Must possess a passport/ID card from a European Union country or a specific work permit for the country of employment (Mandatory).

• Comfort with computers is appreciated.

• Previous experience in customer service, call center, reception, support, or customer contact is appreciated.

🏝️ Benefits

• Mutual insurance with employer coverage (supplementary health insurance).

• Initial training to ensure effective job placement.

• Chance to represent a well-known international brand in the customer relations field.

• Opportunity to broaden your professional network throughout Europe.