MSP Support Technician

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver remote assistance to end users across various client environments.

• Diagnose and resolve issues related to Microsoft 365, Windows, networking, hardware, software, and business applications.

• Efficiently address technical problems while upholding excellent customer service standards.

• Assume responsibility for support tickets from the initial contact until resolution.

• Provide remote support to clients via phone, email, and remote access tools.

• Aid users with deployments, upgrades, migrations, and everyday technical challenges.

• Collaborate directly with clients in a professional business setting.

• Foster strong relationships through outstanding customer service.

• Support server, network, and cloud-related projects.

• Engage in Microsoft 365 migrations, workstation deployments, and infrastructure enhancements.

• Install and set up business technology solutions remotely.

• Document tasks performed and maintain precise records.

• Monitor client environments and react to alerts accordingly.

• Conduct system maintenance and regular administrative duties.

• Identify recurring issues and propose enhancements.

• Contribute to maintaining secure and dependable client environments.

⛳️ Requirements

• Strong understanding of desktops, networking, Microsoft 365, and troubleshooting for end users.

• Previous experience working for a Managed Service Provider (MSP) is preferred.

• Familiarity with VoIP, VPNs, Microsoft 365, and remote support tools.

• Excellent customer service and communication abilities.

• Capability to work independently and resolve problems in a dynamic environment.

• Reliable high-speed internet connection and a designated home office.

• Must be a resident of Florida.

• Flexible work schedule with availability during some evenings, weekends, and holidays.

🏝️ Benefits

• **We provide a competitive benefits package that includes:**

• 401(k) plan with a company match of up to 4%

• Paid time off

• Company profit-sharing

• Company-sponsored dental and vision insurance

• Optional supplemental life, disability, and accident insurance available via payroll deduction

• Pet insurance for one eligible cat or dog