Moving Help Phone Agent – Part Time

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Assists customers in a fast-paced call center setting through phone, chat, and email communications.

• Aids customers in booking, modifying, rescheduling, and/or canceling Moving Help services.

• Effectively addresses customer issues and concerns.

• Consistently maintains a positive, empathetic, and professional demeanor towards customers.

• Responds swiftly to customer inquiries.

• Processes, rebooks, and alters customer orders as needed.

• Keeps thorough records of customer interactions, transactions, feedback, and complaints.

• Offers insights on the efficiency of the customer service process.

• Ensures customer satisfaction by providing exemplary customer support.

⛳️ Requirements

• High school diploma or GED is required.

• Capability to remain composed when dealing with stressed or upset customers, demonstrating sympathy, empathy, and compassion.

• Intermediate proficiency in keyboarding and computer skills.

• Ability to navigate and utilize multiple computer applications simultaneously.

• Active and attentive listening skills.

• Prior experience in customer support roles is preferred.

🏝️ Benefits

• Comprehensive wellness benefits, events, and resources designed to help team members achieve optimal happiness and health.