MOVE Program Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee and arrange all new and ongoing MOVE classes within the participant management platform.

• Process registrations for new participants and manage their placement into classes.

• Monitor class waitlists and facilitate participant transitions into available program slots.

• Maintain the MOVE participant lead database, documenting interactions, lead status, and follow-up actions.

• Address inquiries from participants and caregivers through the MOVE Program inbox.

• Organize participant communications, engagement initiatives, recognition activities, orders, and fulfillment.

• Lead monthly and quarterly planning sessions focused on participant recognition and celebrations.

• Develop and deliver training sessions for Associates on participant experience initiatives, updates, and best practices.

• Assist with recruitment, onboarding, training, and relationship management for MOVE Program Youth Ambassadors.

• Aid in program planning, implementation, monitoring, evaluation, and data collection.

• Maintain internal program resources, tools, and documentation.

• Facilitate the collection and tracking of key program metrics.

• Create tailored reports and provide precise, actionable insights.

• Support the administration and enhancement of CRM systems and business processes.

• Analyze data to identify trends, opportunities, and recommendations for program enhancement and growth.

• Support program awareness and marketing initiatives through both virtual and in-person events.

• Assist with promotional efforts to boost MOVE awareness and broaden program reach.

• Represent GoodLife Kids Foundation and the MOVE program at community and stakeholder events.

⛳️ Requirements

• Postsecondary education in a relevant field.

• 1-3 years of experience in program coordination, project coordination, or a similar role.

• Experience working with individuals with disabilities.

• Strong organizational, planning, and problem-solving abilities, capable of managing multiple priorities effectively.

• Proven ability to efficiently manage time, work independently, and meet deadlines in a fast-paced setting.

• Proficiency in Microsoft Office Suite, Zoom, and various digital collaboration tools.

• Comfortable utilizing technology to optimize processes, enhance collaboration, and support virtual program delivery.

• Excellent written and verbal communication skills, with the ability to foster positive relationships with participants, caregivers, volunteers, and stakeholders.

• Strong interpersonal and relationship-building abilities, employing a collaborative approach to reach team objectives.

• Flexible, adaptable, and proactive, able to respond effectively to shifting program needs and priorities.

• Ability to work independently as well as part of a team while maintaining a high level of accuracy and attention to detail.

• Reliable high-speed internet connection capable of supporting uninterrupted virtual meetings and video conferencing.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and career growth.

• Flexible working hours and a supportive work environment.