Mortgage Servicing Specialist II

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Offer support and assistance across all facets of loan servicing.

• Oversee third-party service providers by reviewing, researching, and documenting loan-level activities to ensure compliance with investor and regulatory standards.

• Investigate and respond to inquiries from borrowers and branches related to loan servicing.

• Assess and review the early collection efforts of mortgage sub-servicers to ensure compliance with investor and regulatory requirements as well as contract SLA’s.

• Analyze and reply to borrower and branch questions related to servicing.

• Evaluate mortgage sub-servicer’s loss mitigation efforts to ensure they align with investor and regulatory requirements and contract SLA’s.

• Examine loans referred for foreclosure to verify compliance with investor and regulatory guidelines.

• Assess loans in bankruptcy to confirm that all necessary steps were completed in a timely manner and in accordance with investor and regulatory standards.

• Review FHA and conventional insured mortgage claims submitted by the sub-servicer for accuracy and completeness.

• Analyze escrow analyses to identify causes of shortages and overages.

• Review monthly invoices from the sub-servicer.

• Evaluate customer service requests sent to the sub-servicer for the timeliness and accuracy of responses to borrowers.

• Create and maintain reports regarding sub-servicer monitoring and inquiries to document review activities.

⛳️ Requirements

• Completion of some college courses in Accounting, Bookkeeping, Business, or a related field, or equivalent work experience.

• A minimum of four to five (4-5) years of progressively responsible experience in mortgage loan and collections servicing.

• Preference for experience in default, foreclosure, or bankruptcy.

• Comprehensive knowledge of mortgage lending regulations, including FNMA/FHLMC servicing guidelines.

• Excellent attention to detail, with a strong emphasis on accuracy and confidentiality.

• In-depth knowledge and understanding of regulatory compliance essential for fulfilling job responsibilities.

• Exceptional verbal and written communication skills, along with strong organizational and interpersonal abilities to interact professionally and effectively with all staff, borrowers, and financial institution personnel.

• Basic understanding of accounting principles and the capability to perform mathematical calculations.

• Proficient in creating documents using Microsoft products such as Word and Excel, with the ability to quickly learn specialized software.

• Strong organizational and prioritization skills necessary to manage multiple tasks concurrently.

• Solid analytical and research abilities to assess and resolve issues.

• Capability to operate office equipment including a calculator/number pad by touch, copy machine, fax, computer, and all relevant printers.

• Ability to sit for extended periods while compiling data, entering, and updating information, and performing other sedentary tasks.

• Able to lift and carry 10-20 lbs. of copy paper, computer equipment, or other office materials and supplies.

• Competent in climbing and stooping for filing, researching, and other related activities.

• SWBC maintains a Substance-Free Workplace and requires pre-employment drug testing.

• SWBC prohibits hiring tobacco users as permitted by law.

🏝️ Benefits

• Competitive overall compensation package

• Work/Life balance

• Employee engagement activities and recognition awards

• Years of Service awards

• Opportunities for career enhancement and growth

• Leadership Academy and Mentor Program

• Continuing education and career certification opportunities

• A variety of healthcare coverage options

• Traditional and Roth 401(k) retirement plans

• Attractive Wellness Program