Mortgage Origination Representative

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Deliver exceptional customer service by responding to a range of calls and emails from the mortgage lending sector and the public regarding FHA guidelines and procedures.

• Leverage your expertise in the mortgage industry to find answers in a knowledge database to address client inquiries.

• Adhere to standard operating procedures for various subjects, systems, and communication channels.

• Record all interactions in a database.

• Stay informed about FHA mortgage processes and protocols.

⛳️ Requirements

• A High School diploma or GED is required.

• A minimum of two years of experience with FHA loans (e.g., loan originator, loan processor, junior underwriter, loan officer) along with an additional year in customer service or contact center roles, or at least three years of loan origination experience with conventional loans and/or other government-backed loans (e.g., FHA, USDA, VA).

• Ability to navigate various computer systems and applications, utilizing search tools to provide information to clients.

• Strong time management skills and reliability.

• Excellent verbal and written communication abilities.

• Must be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

• Ideally, you will also possess:

• Experience in a Contact Center (omnichannel).

• Bilingual proficiency in Spanish and English, both verbal and written.

• Knowledge and experience with FHA processes.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• Life Insurance coverage.

• 401k plan.

• Flexible Spending Account (Health, Dependent Care, and Commuter options).

• Paid Time Off and observance of State/Federal Holidays.