Monitoring Engineer

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Manage and oversee the Nagios XI platform, including its upgrades, patches, plugin updates, backups, and overall health.

• Integrate new devices, servers, and services into the monitoring system.

• Create, develop, and sustain custom checks and monitoring scripts utilizing NRPE, NCPA, SNMP, and custom plugins across both Windows and Linux environments.

• Optimize alerting thresholds to minimize false positives while effectively identifying genuine issues.

• Monitor and enhance platform performance, focusing on capacity, check latency, and database health.

• Document configurations, procedures, and runbooks.

• Collaborate with IT, network, systems, and application teams to pinpoint monitoring deficiencies.

• Convert business-critical services into monitoring checks.

• Assess new plugins, integrations, and automation possibilities to enhance the monitoring platform.

⛳️ Requirements

• A Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent practical experience.

• Over three years of experience in systems or network administration.

• More than two years of experience administering Nagios XI, or Nagios Core with a strong familiarity with XI, in a production setting.

• Proficient scripting skills across platforms: Bash and/or Python for Linux checks, and PowerShell for Windows checks via NCPA.

• Familiarity with SNMP, NRPE/NCPA, syslog, and common protocols for network/server monitoring.

• Understanding of networking basics, including TCP/IP, ports, and firewalls, in relation to monitoring connectivity.

• Capability to work autonomously with minimal supervision.

• Excellent communication skills and the ability to interpret technical monitoring data for other teams and leadership.

• Preferred: experience with configuration management tools like Ansible and SCCM.

• Preferred: experience in integrating Nagios with ServiceNow.

• Applicants must be eligible for any necessary U.S. Government authorizations for access to export-controlled commodities and technology.

🏝️ Benefits

• Unlimited paid time off.

• 401(k) matching.

• Comprehensive healthcare coverage.

• HSA matching.

• Continuous learning opportunities.

• Support for work-life balance.

• Video interviews for a convenient interview process.