Monday Implementation Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• At Coconut, we bridge the gap between founders and businesses with exceptional remote talent while emphasizing meaningful and dependable partnerships.

• We are actively seeking outstanding professionals to take on the role of Monday Implementation Manager.

• Oversee 10-20 active client accounts, guaranteeing that all project milestones are achieved punctually and to the utmost quality.

• Facilitate discovery meetings to comprehend client requirements and convert them into customized monday.com solutions.

• Develop and set up tailored workflows, automations, dashboards, and integrations on monday.com to fulfill client specifications.

• Conduct strategy sessions, offer training, manage account governance and permissions, and provide ongoing support to ensure client success.

• Work in collaboration with internal teams and monday.com to ensure smooth project delivery and client satisfaction.

⛳️ Requirements

• Oversee 10-20 active client accounts, ensuring all project milestones are achieved punctually and to the utmost quality.

• Facilitate discovery meetings to comprehend client requirements and convert them into customized monday.com solutions.

• Develop and set up tailored workflows, automations, dashboards, and integrations on monday.com to fulfill client specifications.

• Conduct strategy sessions, offer training, manage account governance and permissions, and provide ongoing support to ensure client success.

• Act as the primary point of contact for clients, ensuring clear communication and delivering outstanding customer service.

• Proactively identify issues, escalate internally as necessary, and ensure quick resolutions to maintain project momentum.

• Collaborate with internal teams and monday.com to ensure smooth project delivery and client satisfaction.

• Monitor and document project progression, ensuring that deliverables align with scope and client expectations.

• Exceptional problem-solving abilities and a proactive approach to challenges.

• Experience in providing training and developing documentation for end-users.

• Familiarity with related platforms (e.g., make.com, Zapier) is advantageous.

• Excellent written and verbal communication skills.

• Demonstrated experience with monday.com, encompassing advanced workflow design, automations, and integrations.

• 3+ years of project management, implementation, or consulting experience in a client-facing capacity.

• Strong capability to manage multiple client accounts and prioritize tasks effectively.

🏝️ Benefits

• Competitive Salary – We acknowledge your skills and experience with an attractive compensation package.

• 13th Month Pay – Enjoy an additional month’s salary—because who doesn’t appreciate a bonus?

• Paid Time Off – Recharge with 12 days of PTO that you can use as you wish—vacation, self-care, or just a break!

• US Holidays Off – Benefit from 12 paid US holidays throughout the calendar year.

• Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.

• Comprehensive Healthcare – We’ve got you and your family covered with excellent healthcare benefits.

• Life Insurance – Our full-time HMO plan includes life insurance for added peace of mind.

• Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.

• Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even more enjoyable!

• Exciting Team Experiences – Enjoy island getaways, virtual town halls, and regional meetups—because work should be enjoyable, too!

• Stay Connected – Join a supportive network where you can learn, grow, and connect with remarkable individuals.