Molecular Sales Account Executive

This is a fully remote position, open to applicants in Maryland, +1 more state.

📋 Description

• Act as the main account sales management liaison for customer accounts.

• Enhance economic profitability, foster customer loyalty, ensure retention, and promote value expansion and sales.

• Market molecular lab tests, FISH Oncology Probe products, and oncology medical devices.

• Serve as a reliable partner to current customers.

• Establish, promote, and meet targeted retention goals.

• Oversee and develop accounts in line with strategic account plans.

• Provide initial support and technical troubleshooting, escalating Level 2+ issues to service specialists as necessary.

• Organize order, delivery, and billing processes.

• Make decisions regarding reagent utilization and product replacement that impact annual supply budgets.

• Relay customer complaints and the actions taken for resolution.

• Monitor and sustain customer satisfaction through direct interactions.

• Comply with Abbott safety guidelines, policies, and procedures.

⛳️ Requirements

• A Bachelor’s degree or equivalent relevant experience is required.

• A minimum of 2 years of relevant experience with laboratory instrumentation.

• Must currently reside in the Southern region of the Philadelphia area.

• Convenient access to a major metropolitan airport is essential.

• Willingness to travel up to 80% of the time.

• A valid driver’s license is necessary.

• A Bachelor’s degree in Medical Technology is preferred.

• Experience in molecular or FISH cytogenetic testing laboratories is preferred.

• Previous sales experience is advantageous but not mandatory.

• Background in cytotechnology laboratories or current/previous professional experience in a laboratory setting, field service, or technical call center is preferred.

• Familiarity with providing technical product application and/or hardware support is required.

• Experience in customer interfacing is essential.

• Strong troubleshooting, problem-solving, and negotiation skills are necessary.

🏝️ Benefits

• Opportunities for career advancement within an international company.

• Eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan.

• Excellent retirement savings plan featuring a high employer contribution.

• Tuition reimbursement program.

• Freedom 2 Save program for student debt relief.

• FreeU education benefit supporting a bachelor's degree.

• Recognition and support for diversity and inclusion in the workplace.