Mobility Specialist

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Deliver legal and strategic advice to clients regarding immigration compliance service delivery.

• Oversee and manage Remote products and services to ensure immigration compliance.

• Build, maintain, and enhance relationships with clients and internal stakeholders.

• Develop, manage, and implement in-house immigration services to boost revenue, efficiency, and client satisfaction.

• Analyze, prepare, and submit visa and work permit applications.

• Independently oversee and track immigration law compliance, ensuring adherence to regulatory changes and managing internal documentation.

• Effectively manage escalations, assess when a senior-level review is necessary, identify solutions, and guide stakeholders towards timely resolutions.

• Provide guidance for specific travel requirements, advise on the immigration process, and act as a point of contact for business travel and sponsorship cases.

• Manage case statuses efficiently by utilizing case management and billing systems.

• Leverage immigration expertise to deliver solution-oriented responses for complex client cases.

• Collaborate as a team player while also being able to work independently and take charge of daily responsibilities.

• Actively seek to enhance processes through automation and documentation.

⛳️ Requirements

• Proven expertise in immigration compliance, global mobility, or related roles, specifically with a focus on immigration.

• A thorough understanding of immigration processes and the typical procedures involved in maintaining immigration compliance.

• Ability to excel in a fast-paced and dynamic work setting.

• Capacity to maintain composure and efficiency under pressure, upholding high-performance standards during peak workload periods.

• Experience in the technology sector or within a rapidly growing and scaling organization is highly desirable.

• Flexible and adaptable team player who can seamlessly adjust to changing priorities or processes.

• Proven customer-facing experience, with strong communication skills and the ability to effectively engage with diverse client groups.

• A keen interest in expanding knowledge of global immigration laws, with a desire to develop expertise.

• Experience working remotely and/or asynchronously with minimal supervision is advantageous.

• Must be fluent in both written and spoken English (additional languages are a bonus).

• Demonstrates strong automation capabilities and fluency in AI technologies.

🏝️ Benefits

• Work from anywhere.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Mental health support services.

• Stock options.

• Learning budget.

• Home office budget & IT equipment.

• Budget for local in-person social events or co-working spaces.