Mobility Specialist

This is a fully remote position, open to applicants in Japan.

📋 Description

• Offer legal and strategic advice to clients regarding immigration compliance service delivery.

• Oversee and regulate Remote products and services to ensure immigration compliance.

• Develop, sustain, and enhance relationships with clients and internal stakeholders.

• Identify, manage, and implement in-house immigration services to boost revenue generation, efficiency, and customer satisfaction.

• Assess, prepare, and submit visa and work permit applications.

• Independently maintain and review immigration law, ensuring continuous compliance with regulatory changes, and manage internal documentation.

• Effectively address escalations, evaluate when a senior-level review is necessary, determine solutions, and guide stakeholders towards timely resolutions.

• Provide guidance for specific travel needs, advise on the immigration process, and serve as a contact point for business travel and sponsorship inquiries.

• Manage case statuses by efficiently utilizing case management and billing systems.

• Utilize immigration expertise to deliver solution-oriented responses for complex client cases.

• Be a collaborative team member who can work independently and take responsibility for daily tasks.

• Actively enhance processes through automation and thorough documentation.

⛳️ Requirements

• Demonstrated experience in immigration compliance, global mobility, or related roles, with a particular emphasis on immigration.

• Thorough understanding of immigration procedures and the typical processes required to ensure compliance.

• Capability to excel in a fast-paced and dynamic work environment.

• Ability to maintain composure and efficiency under pressure, upholding high-performance standards during peak workload periods.

• Experience in the technology sector or with companies experiencing rapid growth and scaling is highly advantageous.

• Adaptable and flexible team player who can smoothly adjust to shifting priorities or changing processes.

• Proven customer-facing experience, with strong communication skills and the ability to effectively engage with a diverse range of clients.

• A keen interest in expanding knowledge of global immigration laws and a desire to develop expertise.

• Experience working remotely and/or asynchronously with minimal supervision is a benefit.

• Must be fluent in both written and spoken English (additional languages are a plus).

🏝️ Benefits

• Work from anywhere.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Mental health support services.

• Stock options.

• Learning budget.

• Home office budget & IT equipment.

• Budget for local in-person social events or co-working spaces.