Mobility Engineer

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Accountable for collecting hardware, software, and service requirements from both new and existing customers to design and document mobile solutions.

• Collaborate closely with the sales team to offer technical guidance and structure solutions.

• Create and document effective and precise deployment processes.

• Formulate and document efficient and accurate support procedures.

• Educate others on deployment processes, troubleshooting techniques, and problem diagnosis.

• Aid in the deployment and configuration of customer orders.

• Stay informed about current or future processes of the organization and its customers.

• Manage the queue for all incoming requests and address them as necessary.

• Oversee and uphold customer SLAs while ensuring quality standards are met.

• Attain proficiency in the tools necessary to support customer environments and their requests.

• Participate in an on-call support rotation (including after hours and weekends).

⛳️ Requirements

• A solid background in customer service and troubleshooting (4-7 years of experience).

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and growth.

• Collaborative and dynamic work environment.