Mobile Telecom Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, diagnose, and appropriately escalate real-time core network or infrastructure problems.

• Enhance and maintain OXIO's network while providing technical assistance.

• Ensure optimal performance of the telecom network by detecting and rectifying network/application issues.

• Resolve complex problems by analyzing end-to-end call traces across various protocols and interfaces.

• Develop on-demand dashboards to track specific metrics or to confirm service restoration after outages.

• Provide technical support to NOC engineers for issue analysis and resolution.

• Create training materials focused on signaling, troubleshooting, and best practices.

⛳️ Requirements

• Over 10 years of experience in a telecom environment, particularly in L3 support or similar positions.

• Expertise in protocol signaling analysis and troubleshooting across various protocols and interfaces in 2G/3G/4G/VoLTE networks.

• Strong understanding of the OSI model and TCP/IP networking, including both IPv4 and IPv6.

• Proficient in analyzing signaling traces with Wireshark.

• Experience in troubleshooting SS7 signaling networks.

• Skilled in using Grafana, Prometheus, and ElasticSearch.

• Basic knowledge of Python, Linux, and Bash.

• Willingness to participate in a 24/7 on-call rotating schedule.

• Exceptional written and verbal communication abilities.

• Strong interpersonal skills.

• Proficient in English, both written and spoken.

🏝️ Benefits

• OXIO is dedicated to promoting a diverse, equitable, and inclusive workplace.

• We believe that diversity in all its forms fuels innovation and creativity.