MLR Operations, Marketing Lead – Pharmaceuticals

This is a fully remote position, open to applicants in United States.

📋 Description

• Function Leadership: You establish, document, and enhance Power Digital’s MLR operations methodology, setting the benchmarks and workflows that dictate how regulated content is reviewed.

• Team Leadership & Coaching: You create, manage, and nurture a small operations team, which includes offshore executors, balancing capacity with demand while coaching for quality, speed, and compliance accuracy.

• Veeva PromoMats Ownership: You are responsible for the Veeva Vault PromoMats environment, overseeing claims library architecture, modular content strategy, reference stewardship, 2253 submission packaging, and its integration with creative and media workflows.

• Client & Stakeholder Leadership: You act as the primary operational partner to clients’ medical, legal, and regulatory teams, directing review-process alignment and safeguarding launch timelines across the portfolio.

• Apply AI technologies to improve and optimize business processes.

• Utilize and leverage Power Digital’s Nova ecosystem in relation to your department.

• Other relevant or related tasks as assigned.

⛳️ Requirements

• 7+ years of experience in pharmaceutical or healthcare promotional operations, including a background in establishing or scaling an MLR or promotional review function.

• Extensive Veeva Vault PromoMats expertise at the administrative level (configuration, workflows, claims library design, modular content).

• Experience in people leadership, including managing or mentoring direct reports and/or offshore teams.

• Strong understanding of FDA OPDP guidance and 21 CFR 202, covering fair balance, ISI placement, branded vs. unbranded vs. disease-awareness rules, and 2253 filing.

• Demonstrated success in reducing review cycle times and enhancing content throughput at scale.

• Comfortable leading direct process discussions with client medical, legal, and regulatory leadership.

• Bonus: Veeva PromoMats certification, agency-side pharmaceutical experience, or experience in developing offshore or managed-services delivery models.

🏝️ Benefits

• Base salary plus commission opportunities.

• Comprehensive Medical, Dental, and Vision insurance plans with up to 100% employer contribution towards employee monthly premiums.

• 401(k) plan with a 4% employer contribution matching.

• Unlimited Time Off available from day one.

• Up to 4 hours per quarter for paid Volunteer Time Off (VTO) for philanthropic activities.

• Flexible work environment: full-remote, in-office, or hybrid.

• A one-time $100 USD Work From Home (WFH) stipend added to your first paycheck.

• Employee Assistance Program (EAP).

• 12 observed national holidays in the United States plus 2 mental health recharge days each year.

• Unlimited growth and leadership opportunities within a rapidly expanding firm.

• Ongoing employee development programs for personal and professional advancement (Hedgehog and Vital 5s).

• Quarterly awards featuring prize money and recognition for exceptional performance.

• Opportunities to engage in company DEI initiatives.