MIP Associate Support Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver support for the MIP Accounting application to clerks, auditors, staff accountants, CFOs, as well as payroll and HR personnel.

• Respond promptly to customer service inquiries through the product ticketing system.

• Collaborate with customers to identify and reproduce errors and defects using various communication channels to ensure resolutions (phone/web/chat).

• Work alongside team members to provide effective solutions to customer inquiries.

• Relay customer feedback to support management during regular team meetings.

• Recognize recurring service requests within your support specialty and suggest knowledge base articles or alternative solutions to minimize ticket volume.

• Deliver outstanding customer service with a friendly yet empathetic demeanor, ensuring proactive and timely responses to uphold high customer satisfaction ratings.

• Address product-related how-to questions for both new and existing customers related to the product you support.

• Capable of interpreting the communications of an Accountant, CFO, or Accounting Clerk and applying a consultative approach to resolve accounting application questions or issues.

• Possess an understanding or willingness to learn how accounting transactions integrate into financial reports, such as balance sheets and/or statements of revenue and expenditures, and identify report/transaction issues to assist with corrections.

⛳️ Requirements

• High school diploma or equivalent is required.

• A 2-year degree in Accounting or 2 years of relevant Accounting work experience is preferred.

• 1-2 years of customer service experience is necessary.

• Familiarity with MIP Accounting software is essential.

• Basic proficiency in Office 365 applications - Microsoft Word, Excel, PowerPoint, and Outlook.

• Comfortable working with technology.

• Ability to utilize problem-solving skills to interpret basic application errors and provide assistance with solutions.

• Strong organizational abilities are required.

• Excellent verbal and written communication skills are a must.

🏝️ Benefits

• Medical, Dental & Vision Benefits.

• 401(k) Savings Plan with Company Match.

• Flexible Planned Paid Time Off.

• Generous Sick Leave.

• Inclusive & Welcoming Environment.

• Purpose-Driven Culture.

• Work-Life Balance.

• Commitment to Community Involvement.

• Employer-Paid Parental Leave.

• Employer-Paid Short-Term Disability.

• Remote Work Flexibility.