This is a fully remote position, open to applicants in Virginia.

📋 Description

• Acts as the main point of contact through phone calls, live chats, and emails for students inquiring about their financial aid status.

• Conducts proactive outbound calls to update students on their Financial Aid status.

• Completes SharePoints, follows up with students, and engages in Special Projects.

• Collaborates effectively as a team member, supporting and promoting LU’s mission.

• Capable of articulating and advocating for the distinctive Christian educational mission and vision of Liberty University and its affiliates to diverse individuals and groups.

• Undertakes additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree.

• Proficient in Microsoft Outlook, Word, Excel, SharePoint, Bizflow, and Banner software.

• Preferred experience in Financial Aid and familiarity with aid programs and processes.

• Understanding of Federal and State aid programs, including PELL, FSEOG, FWS, FDLP, VTAG, Voc. Rehab., Institutional aid and scholarships, veterans/military benefits, and outside aid.

• Background in student development, student affairs, or academic affairs.

• Proficiency in Spanish or American Sign Language.

• Willingness to work a flexible schedule that may include days, evenings, and weekends.

• Exceptional communication, arithmetic, and organizational skills with great attention to detail.