Middle School Technical Support Liaison

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Act as the main point of contact for onboarding newly enrolled middle school students and their families.

• Greet families and create a positive initial impression.

• Ensure that students complete the onboarding process prior to the start of instruction.

• Organize orientation activities and prepare for the first day.

• Assist families with school-system logins, device configuration, troubleshooting, account access, online navigation, and necessary technology resources.

• Identify and address technical issues before they impact attendance or engagement.

• Inform families about attendance requirements, online-school procedures, communication tools, and available support resources.

• Monitor participation in the initial weeks of enrollment and perform follow-up outreach.

• Connect families with Student Support staff when further assistance is required.

• Collaborate with Student Support Advisors, Attendance Team, Student Resource Coordinators, School Leadership, Teachers, and Enrollment and Registration teams.

• Maintain precise onboarding documentation, communication records, milestones, completion tracking, and trends related to barriers.

⛳️ Requirements

• Must be a resident of the state of Michigan.

• High School Diploma along with four (4) years of relevant work experience, or a comparable combination of education and experience.

• Excellent organizational and time management abilities.

• Strong written and verbal communication skills.

• Proficient in technology.

• Experience utilizing internet search engines for research tasks.

• Familiarity with a student information system and/or other databases.

• Proficient in MS Excel, MS Word, and Outlook.

• Capable of passing the required background check.

• Ability to work independently, typically for 40+ hours per week.

• Capacity to maintain a professional, distraction-free home office during work hours.

• No specific certificates or licenses are required.

🏝️ Benefits

• Home-based position

• Flexible schedule set by the school (typically 9-5 or 8-4)

• Reasonable accommodations available for individuals with disabilities

• Equal opportunity employment