Middle Contact Center Agent, Automotive Topics

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Responding to customer inquiries regarding products and services, including inquiries about staff, the website, the company, vehicle-specific information, electromobility, service topics, sales, redirects, and contact details.

• Recognizing and addressing customer complaints.

• Handling inquiries received through various channels.

• Identifying customer needs and assisting them in utilizing specific features.

• Analyzing and reporting on product malfunctions.

• Supporting the training of new employees upon request from management.

• Updating our internal databases with information about technical issues and valuable discussions with customers.

• Informing customers about new features and functionalities.

⛳️ Requirements

• High school diploma or equivalent (essential).

• At least 2 years of prior experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) position (preferred).

• Native-level German or a minimum C1 proficiency (essential).

• Proficient in English (considered a plus).

• Knowledge of the automotive industry (viewed as an advantage).

• Experience with help desk software and remote support tools.

• Strong understanding of CRM systems.

• Exceptional communication and problem-solving abilities.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for rapid advancement within the company.

• Training tailored to your career path.

• Collaborative work environment.

• Multicultural teams.

• Proactive support.