Mid-Market Implementation Specialist – Americas, East

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee and implement Ashby’s solutions for mid-market and smaller enterprise clients from start to finish.

• Manage around 15 active implementations simultaneously.

• Lead implementation projects that typically last between 4 to 8 weeks.

• Collaborate directly with customers to create and execute implementation strategies.

• Ensure a positive customer journey and rapid time to value.

• Assist customers in swiftly adopting Ashby to achieve their desired results.

• Define project scope, align stakeholders, communicate implementation plans, and fulfill agreed-upon expectations.

• Keep implementation teams on schedule to meet key milestones.

• Navigate change management processes and assist customers in adjusting to new systems and methodologies.

• Provide customers with best practice advice regarding software usage.

• Proactively identify common customer opportunities and enhance processes.

• Collaborate with teams in Customer Success, Sales, Product, Engineering, and Operations.

• Act as the customer's guide, advocate, and representative to internal stakeholders.

• Utilize metrics and analytics to guide decision-making and assess success.

• Mentor and educate customers throughout the implementation process.

⛳️ Requirements

• A minimum of 2 years of experience managing implementations for a complex SaaS product.

• Significant experience leading implementation and onboarding initiatives in fast-paced B2B SaaS settings.

• Proven ability to define project scope, align stakeholders, communicate plans, and meet expectations.

• Capability to keep teams focused on achieving milestones in a remote-first environment.

• Willingness to travel for customer engagements, less than 10% of the time.

• Experience with intricate, multi-module SaaS systems.

• Knowledge of shared configuration and data models.

• Comfort with analytics, conditional logic, and relational data.

• Familiarity with Ashby is advantageous but not mandatory.

• Experience in managing change processes effectively.

• Ability to provide customers with guidance on software best practices.

• Strong critical thinking skills to devise innovative, scalable solutions to problems.

• Proficiency in collaborating across functions with Customer Success, Sales, Product, Engineering, and Operations.

• Excellent communication skills with the ability to simplify complex concepts.

• Strong listening skills and a commitment to customer advocacy.

• Detail-oriented with a high level of technical proficiency.

• Data-driven mindset utilizing metrics and analytics.

• Adaptability in a dynamic, fast-paced environment.

• Enthusiasm and capability to coach customers effectively.

🏝️ Benefits

• Competitive salary.

• Equity/stock options with a 10-year exercise window.

• Unlimited paid time off; four weeks recommended annually.

• Twelve weeks of fully paid family leave available in the US.

• Generous budget for equipment, software, and office furniture.

• $100/month allocated for educational purposes.

• Coverage for more costly educational expenses such as conferences, subject to manager approval.

• High-quality work environment focused on best practices.

• Engaging products that excite customers and prospects.

• Small teams composed of talented individuals with equitable compensation.