Mid-level Support Analyst N2, N3 – PL/SQL and APEX Support

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Exhibit a dynamic and proactive approach;

• Possess communication skills to collaborate with internal teams for issue investigation and resolution, as well as with application users to comprehend their requests;

• Be resourceful, offering innovative ideas for implementing temporary workarounds for production issues, ensuring operations are restored with the urgency demanded by the business;

• Show a strong desire to identify and resolve root causes, preventing the recurrence of known issues and fostering continuous operational improvement;

• Look for improvement opportunities in both minor and major actions, ensuring that the support team focuses on value-added activities instead of repetitive tasks;

• Deliver N3 support.

⛳️ Requirements

• Experience in Oracle development (PL/SQL);

• Familiarity with Oracle APEX;

• Background in maintaining intricate technical solutions that involve multiple components across various teams and communicate through different integration types (services, queues, files);

• Proficiency in Azure DevOps;

• Backend technologies: Java 11 - Spring Boot/Spring Cloud, Maven, JPA, JUnit, and Mockito;

• Frontend skills: Angular 8 or higher, JavaScript, HTML5, CSS3, JSON;

• Experience with ServiceNow;

• Knowledge of unit testing frameworks (Jasmine/Karma).

🏝️ Benefits

• Health and dental insurance;

• Meal and food allowance;

• Childcare subsidy;

• Extended parental leave;

• Partnerships with gyms and health & wellness professionals through Wellhub (Gympass) and TotalPass;

• Profit Sharing (PLR);

• Life insurance;

• Continuous learning platform (CI&T University);

• Employee discount club;

• Free online platform dedicated to physical and mental health and wellbeing;

• Pregnancy and responsible parenting course;

• Collaborations with online learning platforms;

• Language learning platform;

• And many others.