Mid-level Support Analyst (N1)

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Log and manage user requests in the ticketing system;

• Classify and prioritize tickets based on established protocols;

• Offer remote and telephone support;

• Address issues related to access, software, viruses, and infrastructure;

• Escalate tickets when necessary;

• Strive to resolve tickets eligible for First Call Resolution (FCR);

• Record and oversee critical incidents;

• Assist users with inquiries related to technology.

⛳️ Requirements

• Currently enrolled in a bachelor's degree program in Business Administration, IT Management, Computer Science, Computer Networks, or similar fields;

• Familiarity with technical support and user support/customer service.

🏝️ Benefits

• Meal allowance or meal voucher

• Discounts on courses, universities, and language schools

• Stefanini Academy — an online platform offering free, up-to-date courses and certificates

• Mentoring

• Benefits club for medical consultations and exams

• Health insurance

• Dental insurance

• Discount and benefits club at partner establishments

• Travel club

• Pet care benefits