Mid-level Solutions and Integrations Analyst, Customer Success

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Establish and nurture a strong, trust-based relationship with clients;

• Oversee the progress of clients' integrations;

• Serve as a consultant by identifying client challenges and suggesting optimal integration flows;

• Offer technical assistance to clients for API integrations when required;

• Work in collaboration with Sales, Support, and Tech teams to guarantee a seamless customer experience.

⛳️ Requirements

• Outstanding interpersonal abilities and effective communication;

• Proficient in navigating technical subjects, particularly systems and APIs;

• Strong analytical skills and a keen eye for identifying opportunities for improvement and resolving issues;

• Highly solution-focused, dedicated to providing value and an exceptional customer experience;

• Capability to convert technical specifications into business terminology and vice versa.

🏝️ Benefits

• Flash Card (the much-loved pink card!) offering flexible benefits: meal and grocery allowance, transportation, healthcare, education, culture, and wellness;

• Health insurance;

• Life insurance;

• Extended maternity and paternity leave along with childcare assistance;

• Day off on your birthday 🎂;

• Hybrid and flexible work model, including home office allowance and in-office experiences;

• Exclusive partner discounts available through the Flash app;

• TotalPass;

• Pet benefit in collaboration with Guapeco.