Mid Level Developer / Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Demonstrate a dynamic and proactive approach.

• Possess effective communication skills to collaborate with internal teams for issue investigation and resolution, as well as engage with application users to comprehend their requests.

• Bring a wealth of ideas and practical solutions to create workarounds for challenges in the production environment, restoring operations with the urgency that the business demands.

• Display eagerness to identify and address root causes of issues, preventing the recurrence of known problems and fostering continuous operational improvement.

• Actively seek opportunities for daily enhancements through both minor and significant actions, ensuring that the support team dedicates their time to value-added activities instead of repetitive tasks.

• Provide Tier 3 (N3) support.

⛳️ Requirements

• Knowledge of ITSM / ITIL.

• Experience in Level 2 (L2) support, including investigation, analysis, and interpretation of logs, as well as troubleshooting complex production issues involving multiple components from various vendors that interact through different integration types (services, queues, files).

• Proficiency in utilizing and developing scripts and runbooks/processes for incident management.

• Flexibility to work in scenarios involving customer-critical systems.

• Basic understanding of relational databases such as SQL Server, OracleDB, and IBM DB2.

• Familiarity with monitoring and observability tools (e.g., Dynatrace, GCP Log Explorer).

• Intermediate knowledge of application troubleshooting techniques (logs, queries, etc.).

• Basic understanding of RESTful APIs (Postman, Hoppscotch).

• Exposure to backend development in Java is a plus.

• Intermediate or fluent proficiency in Spanish.

• Experience with issue-tracking tools such as Jira.

• Familiarity with cloud systems (GCP).

• Knowledge of messaging protocols and queuing systems, including asynchronous processing and Pub/Sub.

🏝️ Benefits

• Health and dental insurance.

• Meal and food allowance.

• Childcare assistance.

• Extended parental leave.

• Partnerships with gyms and health & wellness professionals through Wellhub (Gympass) / TotalPass.

• Profit sharing (PLR).

• Life insurance.

• Continuous learning opportunities via CI&T University.

• Access to a discount club.

• Free online platform dedicated to promoting physical and mental health and well-being.

• Courses on pregnancy and responsible parenthood.

• Collaborations with online course platforms.

• A language learning platform.

• And many more.