Mid-level Customer Success Analyst – CS Dedicated to Strategic Accounts

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Observe client usage patterns and implement strategies to enhance engagement and adoption of our solutions, particularly in cases where usage is low;

• Support clients in strategizing and executing plans for utilizing RD Station products, ensuring alignment with their business goals;

• Guarantee the configuration, activation, and onboarding of new clients or accounts within the existing portfolio;

• Organize and facilitate webinars and small group initiatives aimed at education and scalable value creation, in collaboration with the Customer Success Education team;

• Take a proactive and predictive approach by identifying and addressing risks through the analysis of customer usability data.

⛳️ Requirements

• Prior experience in Customer Success or customer support within SaaS companies, emphasizing adoption, retention, and risk management;

• Strong analytical abilities, showcasing knowledge and practical application of customer success metrics such as NPS, churn, and expansion;

• Capability to conduct strategic assessments and develop solution proposals for clients;

• Excellent communication skills, with proficiency in conflict resolution and negotiation among various stakeholders;

• Strong organizational skills and the ability to adapt in a dynamic, high-growth environment;

• Basic understanding of integrations, APIs, and webhooks in SaaS applications.

🏝️ Benefits

• Comprehensive Well-being: We prioritize the care of the individuals who contribute to our progress.

• Diversity and Belonging: Our strength lies in our diversity.