Mid-level Contact Center Agent – Automotive Topics

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Addressing customer inquiries regarding products and services, including personnel, website navigation, company information, vehicle-related topics, electromobility, service issues, sales inquiries, redirects, and contact information.

• Acknowledging and resolving customer complaints effectively.

• Managing inquiries received through various channels.

• Identifying customer needs and providing assistance with specific functionalities.

• Analyzing and reporting on product malfunctions.

• Supporting the onboarding and training of new employees at the request of management.

• Updating internal databases with data about technical problems and pertinent customer interactions.

• Informing customers about new features and functionalities available.

⛳️ Requirements

• High school diploma or equivalent is required.

• At least 2 years of experience as a Customer Care Specialist or in a comparable Customer Service Representative (CSR) position is preferred.

• Native-level German or at least C1 proficiency in German is required.

• Proficiency in English is an advantage.

• Familiarity with the automotive sector is beneficial.

• Experience with help desk software and remote support tools is essential.

• Strong understanding of CRM systems is required.

• Excellent communication and problem-solving abilities are necessary.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for swift career advancement within the organization.

• Training tailored to your career development.

• Collaborative work atmosphere.

• Diverse multicultural teams.

• Proactive support offered.