Microsoft Power Platform Consultant – L3 Support - Mid-level

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Serve as Level 3 (L3) technical support for solutions created within Microsoft Copilot Studio

• Manage critical incidents, service requests, and escalated tickets

• Conduct root cause analysis (RCA) and implement lasting solutions

• Diagnose and resolve intricate issues associated with Microsoft Power Platform

• Promote continuous enhancement of AI solutions, ensuring their stability and performance

• Assist in solution deployments and Application Lifecycle Management (ALM) processes

• Develop and maintain technical documentation, runbooks, standard operating procedures (SOPs), and knowledge base articles

• Work collaboratively with multidisciplinary teams to ensure uninterrupted service

⛳️ Requirements

• At least 2 years of practical experience in developing, configuring, and supporting solutions using Microsoft Copilot Studio

• 2–4 years of experience with Microsoft Power Platform, encompassing Power Automate (Cloud Flows), Connectors, Expressions, Connection References, and troubleshooting

• Background in Level 3 (L3) or Advanced Application Support, including incident management, service request handling, production escalations, and root cause analysis

• Proficiency in Power Platform administration, solution deployment, and ALM environment management

• Experience in troubleshooting APIs, integrations, custom connectors, SharePoint Online, Microsoft 365, and authentication challenges

• Understanding of Microsoft Entra ID (Azure Active Directory), Multi-Factor Authentication (MFA), role-based access control (RBAC), and support group management

🏝️ Benefits

• Remote work

• Professional development opportunities

• Level 3 (L3) support role