Merchant Success Manager

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Comprehend the distinct strategic requirements of each merchant and establish what success entails for their account.

• Regularly reassess the success criteria, needs, and objectives of merchants.

• Create dynamic action plans incorporating ShipBob deliverables and recommendations tailored for merchants.

• Promote the adoption of essential ShipBob features, functionalities, and services.

• Keep track of merchant health and take prompt, decisive actions to resolve any issues.

• Develop and maintain merchant partnerships through proactive health assessments, quarterly business reviews, and communication via phone and email.

• Work in collaboration with Customer Support to provide an exceptional merchant experience.

• Contribute to shaping the product and services roadmap.

• Drive metrics such as NPS, merchant retention, and upsell KPIs.

• Execute additional tasks and responsibilities as required.

• Report directly to the Manager of Merchant Success.

⛳️ Requirements

• At least 3 years of experience in sales and merchant services within the technology sector.

• Proven ability to achieve sales quotas.

• Strong perceptive skills in evaluating merchant needs and delivering effective solutions.

• Proven capability to communicate efficiently in oral, written, and face-to-face interactions.

• Experience in collaborating across departments to provide holistic merchant solutions.

• Proficiency in PowerPoint and Excel.

🏝️ Benefits

• Medical, Dental, Vision & Basic Life Insurance.

• Paid Maternity/Parental Leave Program.

• Paid Holidays & Flexible Time Off Program.

• Paid Sick Leave.

• Wellness Days (1 day per quarter).

• 401K Match.

• Comprehensive Benefits Package.

• Every full-time employee gains access to top-tier AI and productivity tools from Day 1 at no charge.