Merchant Success Manager

This is a fully remote position, open to applicants in Nigeria.

📋 Description

• Facilitate the onboarding of new merchants, ensuring a seamless transition to live status.

• Oversee a portfolio of merchants, taking responsibility for their activities, retention, and overall performance.

• Track merchant activity, monitor failed transactions, and analyze behavioral trends to proactively identify issues.

• Recognize at-risk merchants promptly and implement strategies to avert churn.

• Conduct structured discussions with merchants that concentrate on performance and growth.

• Address merchant concerns comprehensively and ensure resolution through to completion.

• Collaborate closely with cross-functional teams to remove obstacles for merchants.

• Maintain organized and accurate CRM records for all merchant interactions.

• Enhance internal processes and the management of merchants at scale.

⛳️ Requirements

• Proven experience in Account Management, Customer Success, or Merchant Success, ideally within a B2B environment.

• Excellent communication and stakeholder management capabilities.

• Proficient in utilizing data to monitor performance, pinpoint issues, and inform decision-making.

• Demonstrates high levels of ownership and commitment to follow-through.

• Capable of thriving in a high-paced work setting.

• Strong attention to detail is essential.

• Experience in B2B Fintech is a significant advantage.

🏝️ Benefits

• Fair Pay + Ownership

• Competitive salary aligned with your skills and experience; annual merit-based reviews to ensure your growth is recognized and rewarded.

• Growth That’s Real

• Annual performance evaluations and clear promotion pathways; acknowledgment for outstanding work, ranging from shoutouts to milestone rewards.

• Personal development fund for courses, books, and conferences; study leave to facilitate ongoing learning.

• Fully remote work forever with flexible working hours.

• Unlimited paid time off plus recognition of Nigerian national holidays.

• Leave options for parental, sick, compassionate, and life events; we stand by you.

• Quarterly remote team gatherings and annual offsite events; opportunities to join interest-based communities (SIGs).

• Regular engagement surveys to ensure your opinions are valued.

• Health and life insurance coverage available in select locations.