Merchant Integration & Technical Support Manager

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Configure and integrate new acquirers and payment providers into the payment orchestration environment;

• Establish provider credentials, API access, routing logic, and payment methods within the platform;

• Develop and manage merchant accounts, ensuring precise onboarding and production readiness;

• Assist merchants through technical go-live processes, including API integration and payment setup validation;

• Advise clients on the best integration models, such as Host-to-Host (H2H), hosted payment pages, and API-based solutions;

• Serve as the primary technical contact for merchants post-launch, addressing integration-related incidents and providing operational support;

• Diagnose payment processing issues, webhook failures, routing inconsistencies, tokenisation challenges, and 3DS-related errors;

• Collaborate with payment providers and external partners to resolve technical incidents and minimize downtime;

• Monitor live integrations and proactively identify anomalies, performance risks, or configuration issues;

• Keep comprehensive technical documentation that includes integrations, workflows, recurring issues, and support procedures.

⛳️ Requirements

• Over 2 years of experience in payments, FinTech, PSPs, acquiring, payment orchestration, or technical merchant support environments;

• Practical experience with payment orchestration platforms or similar payment infrastructure solutions is essential;

• Knowledge of payment infrastructure concepts, including H2H integrations, APIs, hosted payment pages, 3DS, tokenisation, and webhooks;

• Ability to interpret API documentation, test endpoints, inspect payloads, and troubleshoot integration flows;

• Strong technical mindset with the capability to comprehend and investigate payment system behaviors and integration logic;

• Experience working directly with merchants or clients in a technical, customer-facing role;

• Exceptional problem-solving and incident management skills in fast-paced operational settings;

• Strong communication skills, capable of clearly conveying technical concepts to non-technical stakeholders;

• Proficient in English, both written and spoken.

🏝️ Benefits

• Flexible remote working model

• Career growth opportunities within integrations, payment operations, or technical account management