Merchandising Operations Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take charge of daily operations at the point of sale (POS).

• Create and oversee an asset register for each counter, detailing location, condition, and history.

• Manage the supply of spare parts from issue reporting to confirmed installation.

• Plan and oversee refits and assortment modifications, including planogram development and agency briefing until final approval.

• Approve all implementations and monitor defects until they are resolved.

• Act as the primary contact for reports from stores.

• Assess and minimize resolution times.

• Coordinate the return and refurbishment of replaced furniture components.

• Keep guidelines and training materials updated for field teams.

• Establish scalable standards, KPIs, and automation processes.

• Report directly to the Team Lead, Operations.

• Collaborate closely with the Retail team and POS Project Management.

⛳️ Requirements

• Several years of practical POS or merchandising experience in multi-site retail, whether on the brand, agency, or retailer side.

• Demonstrated ability to maintain a stable condition over several months.

• Willingness to occasionally conduct store visits across Germany.

• Proficient in using Google Sheets, Excel, or Airtable.

• Fluent in German and highly proficient in English.

• Experience with beauty or cosmetics counters or within the drugstore channel is advantageous.

• Background in managing merchandising agencies, including SLAs, is beneficial.

• Familiarity with spare parts or furniture logistics is a plus.

• Experience with an asset register or similar data maintenance processes is an advantage.

• Knowledge of Airtable, ClickUp, or photo-reporting tools is a bonus.

🏝️ Benefits

• 100% remote work within Germany, with an optional office available in Berlin.

• Flexible working hours.

• Deutschlandticket.

• Urban Sports Club membership.

• A culture of ownership, trust, and the opportunity to make a significant impact.

• Opportunities for workations.

• Personal and professional growth opportunities.

• Annual budget for professional development.

• Regular team events held in Berlin.

• Complete home-office setup provided.

• Individual travel budget for visits to Berlin.

• Flat hierarchies, quick decision-making, and authentic teamwork.