Menufy Support Specialist, Bilingual Thai

This is a fully remote position, open to applicants in Texas.

📋 Description

• Handle incoming calls from customers or restaurants.

• Place outbound calls to customers or restaurants for follow-up on acknowledgment issues.

• Oversee incoming tickets generated via email or text through the CRM (customer relationship management portal).

• Return calls for any voicemails that have resulted in a ticket.

• Provide minor troubleshooting for product or service issues reported by customers or restaurants.

• Direct calls/tickets to the appropriate channels as needed.

• Ensure accurate communication and documentation between restaurants and customers.

• Perform various clerical tasks.

⛳️ Requirements

• At a minimum, a high school diploma or equivalent.

• Proficient in English.

• Proficient in Thai.

• Availability for evening and weekend shifts is required.

• Strong written and verbal communication abilities.

• Excellent critical thinking and problem-solving skills.

• Competent in using a computer in a Windows-based environment.

• Experience in a call center is advantageous.

• Experience in the food industry is a plus.

• Self-motivated and self-directed.

🏝️ Benefits

• Comprehensive training and support.

• Opportunities for career advancement.

• Flexible scheduling options.

• Employee discounts and perks.