Menufy Support Specialist, Bilingual Mandarin

This is a fully remote position, open to applicants in Texas.

📋 Description

• Handle incoming calls from customers or restaurants.

• Initiate outbound calls to customers or restaurants to address acknowledgment errors.

• Oversee incoming tickets created from emails or texts through the CRM (customer relationship management portal).

• Return calls for any voicemails that generate a ticket.

• Provide minor troubleshooting for product or service issues reported by customers or restaurants.

• Direct calls/tickets to the appropriate channels when necessary.

• Ensure accurate documentation and communication between restaurants and customers.

• Perform various clerical duties as needed.

⛳️ Requirements

• Minimum – High school diploma (or equivalent).

• Proficient in English.

• Proficient in Mandarin.

• Availability for evening and weekend shifts is required.

• Strong written and verbal communication skills.

• Excellent critical thinking and problem-solving abilities.

• Competent in operating a computer in a Windows-based environment.

• Call center experience is a plus.

• Experience in the food industry is a plus.

• Self-directed and self-motivated.

🏝️ Benefits

• Competitive salary.

• Opportunities for career advancement.

• Flexible scheduling.

• Supportive team environment.