Mental Health Virtual Assistant, Patient Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the virtual front desk by handling incoming phone calls in a professional and timely manner.

• Provide excellent customer service by responding to patient emails and inquiries.

• Schedule, reschedule, and confirm appointments for patients.

• Maintain provider calendars to ensure efficient scheduling.

• Verify insurance benefits and eligibility for patients.

• Execute general healthcare administrative tasks while keeping accurate patient records.

• Assist in daily clinic operations to support a smooth workflow.

• Make outbound calls to former patients to encourage them to schedule appointments.

• Help re-engage inactive patients to enhance provider schedules and promote practice growth.

• Maintain a professional and empathetic tone during outreach efforts.

• Assist with updates to the practice's website as necessary.

• Contribute to basic social media management and content updates.

• Help sustain an engaging online presence to foster practice growth.

• Provide basic billing assistance as required.

• Support billing-related administrative tasks and be willing to learn additional responsibilities as the practice expands.

⛳️ Requirements

• Minimum of 2 years' experience as a healthcare or medical virtual assistant.

• Experience in patient scheduling, appointment coordination, and administrative support.

• Strong verbal and written communication skills in English, with a neutral and professional phone demeanor.

• Exceptional customer service and interpersonal skills.

• Strong organizational skills and the ability to multitask effectively.

• Preferred: Experience in supporting a mental health or behavioral health practice.

• Preferred: Background in verifying insurance benefits.

• Preferred: Familiarity with medical billing processes.

• Preferred: Experience in conducting outbound patient calls or reactivating appointments.

• Preferred: Knowledge of website or social media management.

• Preferred Software & Tools: TherapyNotes (ideal), RingRx (ideal), Spruce Health, Weave, RingCentral, Nextiva, Dialpad, SimplePractice, Athena, AdvancedMD, eClinicalWorks, Kareo/Tebra, Practice Fusion, or other healthcare software; understanding insurance eligibility workflows, Google Workspace, WordPress, Canva, Meta Business Suite (nice to have).

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to expert assistance for inquiries, guidance, contract issues, and client communication.

• Premium VPN Access (Optional): A secure VPN license may be provided upon request to enhance privacy and security for client-related activities.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training and cybersecurity modules, along with certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to proprietary training on communication, client management, productivity systems, and best practices to help you excel as a VA and improve long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off based on client needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client, with paid time off being optional and subject to client approval.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you achieve optimal performance.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.