Immigration Administrative Assistant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver outstanding customer service throughout the entire client experience.

• Uphold confidentiality and professionalism in all interactions with clients.

• Evaluate and prioritize client needs to ensure appropriate follow-up and assistance.

• Track case progress and keep thorough documentation organized.

• Address client inquiries promptly and in a professional manner.

• Undertake additional responsibilities as assigned by management.

• Support administrative and operational tasks as required.

• Conduct legal research as instructed by attorneys.

• Prepare legal documents, recommendation letters, and supporting materials for cases.

• Compile and organize case packets for attorney review and approval.

• Collaborate with attorneys and team members to ensure timely completion of cases.

• Schedule consultations, meetings, and appointments with clients.

• Communicate with clients via phone, email, and messaging platforms.

• Draft and prepare immigration forms utilizing Docketwise.

• Manage assigned immigration cases and keep accurate records within case management systems.

⛳️ Requirements

• Minimum of 1 year of experience as an Immigration Administrative Assistant, Legal Assistant, Immigration Case Assistant, or in a similar capacity supporting legal, case management, or client service functions.

• Exceptional verbal and written communication skills.

• Strong attention to detail.

• Excellent customer service abilities.

• Strong organizational and time management skills.

• Experience in case management.

• Background in legal administrative support.

• Quick adaptability to new systems and procedures.

• Professional phone etiquette.

• Experience in preparing legal documents.

• Proficient in legal research.

• Ability to multitask and prioritize effectively.

• Strong problem-solving skills.

• Critical thinking capabilities.

• Adaptability and flexibility in work style.

• A strong sense of accountability and reliability.

• Ability to work independently.

• Skills in team collaboration.

• Proficiency in English and Portuguese is a MUST.

🏝️ Benefits

• Competitive salary.

• Paid Time Off.

• Bonuses.

• 100% remote/home-based position.

• Full-time, long-term career opportunities.

• Parental Leave.

• Professional development and training.

• Dedicated team support.

• Alignment with our clients' core values.