Mental Health Medical Receptionist, Billing Virtual Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Professionally and courteously respond to incoming patient phone calls.

• Manage the scheduling, rescheduling, and confirmation of patient appointments.

• Provide assistance to patients regarding general inquiries and appointment-related issues.

• Address follow-ups on missed appointments and facilitate rescheduling efforts.

• Confirm patient insurance eligibility and benefits.

• Distribute and collect necessary patient forms.

• Carry out general medical receptionist and administrative tasks.

• Handle billing processes and prior authorization requests.

• Collect patient copays and outstanding balances efficiently.

• Follow up with patients concerning missed appointments.

⛳️ Requirements

• Preferred prior experience in healthcare, medical office, or patient-facing roles.

• Experience with billing, prior authorizations, or insurance verification is preferred.

• Proficiency in using EHR/EMR systems is required.

• Strong preference for experience with Tebra.

• Experience in a mental health practice is a plus.

• Previous virtual assistant experience is preferred.

• Must be fluent in spoken and written English, with clarity in communication.

• Relevant work experience is essential.

• Required to submit an NBI clearance and/or Local Police Clearance background check prior to onboarding.

• Availability for video meetings with the camera on, as needed.

• Technical requirements:

- Device: Reliable laptop or desktop computer.

- Internet: High-speed connection (minimum 25 Mbps).

- Audio: Noise-canceling headset.

- Video: Webcam for virtual meetings.

- Workspace: Quiet, professional environment.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to exceptional support for inquiries, guidance, contract matters, and client communications.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to internal HIPAA compliance training, cybersecurity modules, and certification to confidently handle PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and enhance long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to client needs and scheduling.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client, with paid time off being optional and contingent on client policy.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you excel.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.