Mental Health Helpline Worker – Part Time, Evening Shift

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver emotional support and crisis de-escalation via telephone.

• Conduct assessments to determine support requirements.

• Create and review support, safety, and risk management plans.

• Assist individuals in identifying recovery goals and encourage them to take constructive steps towards achieving these goals.

• Direct and refer clients to community services and specialized support.

• Collaborate effectively with NHS partners and external organizations.

• Maintain precise and timely documentation using electronic systems.

• Mentor volunteers and participate in ongoing service enhancement.

• Foster recovery, hope, and independence in every interaction.

• Operate from home as part of a dedicated team supporting individuals facing urgent mental health challenges.

⛳️ Requirements

• Experience in supporting individuals with mental health issues, or providing care and assistance in a health or social care environment (whether paid or voluntary).

• Capability to evaluate an individual’s needs and circumstances and formulate effective support and risk management strategies.

• Comprehensive understanding of mental health and suitable intervention techniques.

• Exceptional communication, listening, and relationship-building abilities.

• Ability to work autonomously while also being an effective team collaborator.

• A strong commitment to the values and principles of Rethink Mental Illness.

• Enhanced DBS Check with Adults and Children.

• Desirable: QCF Diploma, NVQ Level 3 in Care, Certificate in Community Mental Healthcare, or an equivalent qualification.

• Desirable: Experience in crisis support, helpline services, mental health services, or community-based support.

• Willingness to work one full weekend (Saturday and Sunday) every four weeks.

• Availability to work on bank holidays; taking annual leave during the Christmas and New Year period is not permitted, with a schedule requiring three additional 4-hour shifts.

🏝️ Benefits

• Continuous training and development opportunities.

• Regular supervision and support.

• The chance to work within an experienced and supportive team.

• A position where each shift can lead to life-changing impacts.

• The opportunity to assist individuals in finding hope, safety, and support during their most challenging times.