Mental Health Helpline Worker

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver telephone-based emotional support and crisis de-escalation services.

• Conduct assessments to identify individuals' support needs.

• Create and review support, safety, and risk management plans.

• Assist individuals in identifying recovery goals and taking proactive steps to achieve them.

• Refer and signpost individuals to community services and specialized support.

• Collaborate with NHS partners and external agencies.

• Maintain precise and timely records utilizing electronic systems.

• Provide support to volunteers and contribute to ongoing service enhancement.

• Advocate for recovery, hope, and independence in every interaction.

• Work remotely as part of a dedicated team assisting individuals facing urgent mental health challenges.

• Work hours are from 12pm to 5pm, five shifts per week, including one full weekend every four weeks and bank holidays.

⛳️ Requirements

• Experience in supporting individuals with mental health issues or providing care and support in health or social care environments (either paid or voluntary).

• Proficient in assessing an individual's needs and circumstances, and in developing effective support and risk management plans.

• Strong understanding of mental health and relevant intervention strategies.

• Exceptional communication, listening, and relationship-building abilities.

• Capability to work independently while remaining a productive team member.

• A commitment to the values and principles of Rethink Mental Illness.

• Enhanced DBS Check for Adults and Children.

• Desirable: QCF Diploma, NVQ Level 3 in Care, Certificate in Community Mental Healthcare, or a comparable qualification.

• Desirable: Experience in crisis support, helpline services, mental health services, or community-based support.

🏝️ Benefits

• Continuous training and development opportunities.

• Regular supervision and support.

• The chance to work within a knowledgeable and supportive team.

• A position where each shift can positively impact lives.

• The opportunity to assist individuals in finding hope, safety, and support during critical times.