Mental Health Customer Service Representative

This is a fully remote position, open to applicants in Ohio.

📋 Description

• The Patient Advocate will manage a range of intricate inbound and outbound inquiries to support and empathize with our clients.

• Responsible for coordinating testing services for patients by evaluating test request forms and additional documentation submitted with a patient specimen to guarantee accurate and timely testing.

• Collaborating with healthcare providers to finalize the necessary documentation and sample submission.

• Verifying insurance eligibility and benefit levels.

• Interacting with patients to clarify insurance coverage benefits and test information, including processes and turnaround times.

• Employees will spend approximately 60-80% of their time on the phone.

• Independently handle assigned tasks while meeting production and quality metrics.

• Serve as the central point of contact across all departments: collaborate with technology, revenue cycle, field sales, and lab teams for the prompt management of orders and billing processes.

• Recognize issues and trends, working alongside your team and leadership to formulate best practices that ensure we deliver exceptional service and experience to all customers.

• Engage in the Quality Assurance plan.

• Adhere to relevant CLIA and HIPAA regulations.

⛳️ Requirements

• High School diploma or equivalent is required, with at least 1 year of pertinent experience, or an associate or bachelor’s degree.

• Proficiency in Spanish is preferred and encouraged.

• Outstanding interpersonal and communication abilities.

• Preference will be given to applicants with a higher net typing speed.

• Excellent listening, transcription, and self-review skills.

• Proficient in PC usage, including familiarity with Excel, Word, the Internet, and email.

• Capable of managing multiple tasks concurrently, often under pressure.

• Strong organizational and task management skills along with professional judgment.

• Enjoys problem-solving and recognizing patterns.

• A dedicated individual who thrives in a team environment and supports others.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements